Privacy Policy
Who We Are and How to Contact Us
Categories of Personal Data We Collect
Where We Obtain Your Personal Data
Legal Bases for Using Your Personal Data
How Long We Keep Your Personal Data
Who We Share Your Personal Data With
Changes to This Privacy Policy
Introduction
At Ivi we value the personal data of our users. This Policy applies to the services we provide to you through our website turk.ivi.tv, and our mobile app, İvi: Turk Diziler.
Who We Are and How to Contact Us
We are Ivi.ru LLC, a company incorporated under the laws of the Russian Federation (registration number 1077758948112).
In this document, Ivi.ru LLC is referred to as “we”, “us” and “our”.
You can contact our Data Protection Officer by email at confident@ivi.tv.
Categories of Personal Data We Collect
We collect the following categories of personal data about you:
Contact information: your email-address and phone number.
Profile information: your profile name and avatar, ratings, “I will watch” (watch list of titles), profile settings, and choices in connection with your use of the service.
Usage information: your interaction with the service (including playback events, such as play, pause, etc.), viewing history, search queries on the service, and other information about your use and interaction with the service (such as app clicks, text input, page views, time and duration of access, and camera/photo access for QR-code and similar functionality).
Device and network information: computer or mobile device you use to access our service, your network, and network devices, including:
- device IDs or other unique identifiers;
- IP address;
- device and software characteristics (such as type and configuration), referring source (e.g., referrer URLs), standard web-browser and mobile-app log information, and connection details including type (e.g., Wi-Fi or cellular);
- performance data such as crash reports, time stamps, and debug log messages; and
- cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (more details are provided below under “Cookies”).
Communications: the contents of any messages you send to customer support via online chat, the communications we send to you (e.g., by email, push notifications, or in-service message), and information about your interaction with those communications.
How We Use Your Personal Data
We process your personal data for the following purposes:
- To provide our service, including making personalized recommendations. We process the following categories of personal data for this purpose: contact information, profile information, usage information, device and network information, communications.
- To send transactional communications, such as registration confirmations or notices about changes to your account. We process the following categories of personal data for this purpose: contact information, profile information, usage information, device and network information, communications.
- To assist you with your inquiries and requests. We process the following categories of personal data for this purpose: contact information, profile information, usage information, device and network information, communications.
- To improve your experience when you use our website and mobile app. We process the following categories of personal data for this purpose: contact information, profile information, usage information, device and network information, communications.
- To ensure the stable operation and security of our website and mobile app. We process the following categories of personal data for this purpose: usage information, device and network information.
- To comply with legal obligations (e.g., accounting, tax-reporting requirements). We process the following categories of personal data for this purpose: contact information, profile information, usage information, device and network information, communications.
Where We Obtain Your Personal Data
We collect your personal data from the following sources:
- Directly from you when you interact with us (e.g., when you provide contact information, add profile details, or chat with customer support);
- Automatically from your device when you visit our website or use our mobile app (e.g., we record your usage information, device and network information).
- From third-party services (e.g., service providers that help us determine your general location from your IP address, or advertising companies that supply unique identifiers so that we can deliver advertisements.
Legal Bases for Using Your Personal Data
We rely on the following legal bases for collecting and using the personal data described in this Privacy Policy:
- Performance of a contract – when processing necessary to perform the User Agreement with you.
- Legal obligation – when processing is required to comply with laws to which we are subject.
- Consent – when you consent to the processing of your personal data;
- Legitimate interests – when the processing is necessary for our legitimate interests or those of a third party, except where overridden by your interests or fundamental rights and freedoms.
How Long We Keep Your Personal Data
We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Specifically, we will stop processing or storing your data when:
- the purpose of the processing is fulfilled;
- the User Agreement with you ends (unless we must keep the data longer under applicable law);
- you withdraw your consent (if consent is the only lawful basis for processing), unless another lawful basis continues to apply; or
- all mandatory legal retention periods have expired.
If we have to retain your data for a longer period to comply with legal obligations, protect our legitimate interests, or meet other lawful bases, we will do so in accordance with relevant laws and regulations.
Who We Share Your Personal Data With
We share your personal data with third parties when necessary for the purposes described in this Privacy Policy, including:
- cloud infrastructure providers for database storage;
- legal or regulatory authorities (e.g., to comply with legal obligations, responding to lawful requests, etc.);
- professional advisors (lawyers, auditors, accountants) for legal, business, or compliance matters;
- web-analytics providers to enhance your experience when using our website.
We ensure that any cross-border data transfers comply with applicable legal requirements, including appropriate safeguards for the protection of your personal data.
Cookies
Cookies are small text files that our website sends to your device’s browser when you visit. They are commonly used to make websites function properly, enhance efficiency, and provide information to the website owner.
We use cookies to:
- ensure the efficient and secure operation of our website;
- improve your user experience.
We use the following types of cookies:
- Technical cookies – necessary for the proper functioning of our website.
- Statistical cookies – to collect data on how often users visit and interact with our website.
- Marketing cookies – to provide targeting advertising that are relevant and engaging for the individual user.
You can delete cookies stored on your device at any time. Below are links to browser-specific instructions:
You can also adjust your browser settings to block cookies. However, please note that disabling certain cookies may affect your ability to use all features of our website.
Your rights
You Have the Following Rights
Right of access
You may request information about whether and how we process your personal data, as well as obtain a copy of the personal data we hold about you.
Right to rectification
You may request correction of any inaccurate personal data or ask us to complete any incomplete data.
Right to withdraw consent
Where we rely on your consent for processing, you may withdraw it at any time. Please note that withdrawing consent does not affect the lawfulness of any processing performed before the withdrawal.
Right to erasure
You may request the erasure of your personal data:
- The data is no longer necessary for the purposes for which it was collected or processed,
- There are no legitimate reasons to continue the processing, or
- The data has been processed unlawfully, and erasure is required to comply with applicable laws.
Right to object
You may object to processing of your personal data where it is based on our legitimate interests, especially if you believe it affects your rights or freedoms.
Right to restrict processing
You may request that we restrict or stop processing if:
- you dispute the accuracy of your personal data (for a period enabling us to verify its accuracy),
- you believe the processing is not in line with the agreed-upon purposes,
- the processing is for direct marketing purposes (including related profiling),
- the processing is for statistical purposes, or
- you believe the processing violates applicable law.
Right to data portability
If we process your personal data based on your consent or because it is necessary to perform a contract with you, and the processing is carried out by automated means, you may receive the personal data you provided to us in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller, where technically feasible.
Right to object to automated decisions
You may object to decisions based solely on automated processing, including profiling, particularly if those decisions have a legal effect on or otherwise significantly affect you. Please note that we neither use automated decision-making nor your personal data to automatically assess aspects of your personality (automated profiling).
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided at the top of this Privacy Policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.